The Science of Trust – Part 2
A client of mine; an esteemed, silver-haired hotelier; once told me the secret to his success. He didn’t quite put it that way, but his message suggested as much. He proudly claimed that mastering the black and white aspects of service enabled comfort in the grey and that service excellence to humans was all hidden […]
The Science of Trust – Part 1
Last week a CEO asked me ‘if anything had really changed in the people development space over the past 15 years?’ The declining angle of his eyebrows and gaze gave away his real question ‘is there anything that you could tell me, that I don’t already know?’ I love a challenge. I responded with deep […]