I choose courage, not fear!
To be honest, I am pretty tired of focusing on what keeps toppling over in society. Intolerance has crept into our beds like cold night air, and fear is throttling our hopes for the future. I have floundered as I wait for someone else to take a bold stand and ‘shut the noise the f%&k […]
We trust behaviours more than intent!
‘Trust me, it will all be OK.’ ‘Trust me, my intentions are good.’ ‘Trust me, just trust me’ Usually all said with a glint in the eye and a warm, nodding smile. It seems trust is preoccupying not only my thoughts but my work too. Trust me, it must be important then (I write that […]
The Science of Trust – Part 2
A client of mine; an esteemed, silver-haired hotelier; once told me the secret to his success. He didn’t quite put it that way, but his message suggested as much. He proudly claimed that mastering the black and white aspects of service enabled comfort in the grey and that service excellence to humans was all hidden […]
The Science of Trust – Part 1
Last week a CEO asked me ‘if anything had really changed in the people development space over the past 15 years?’ The declining angle of his eyebrows and gaze gave away his real question ‘is there anything that you could tell me, that I don’t already know?’ I love a challenge. I responded with deep […]